隨著跨境電商的迅速發(fā)展，行業(yè)的規(guī)范也不斷得到補(bǔ)充，亞馬遜就是一個(gè)十分注重客戶體驗(yàn)的平臺(tái)，當(dāng)買家不滿意第三方賣家銷售的商品或服務(wù)時(shí)，買家可以發(fā)起亞馬遜商城交易保障索賠(Amazon A-to-Z Guarantee claim)(簡(jiǎn)稱“A-to-Z”或“A-to-Z索賠”)，保護(hù)自己的利益。當(dāng)賣家收到起訴時(shí)如何進(jìn)行申訴呢?亞馬遜az申訴范文怎么寫(xiě)?亞馬遜az申訴模板
一旦A-to-Z索賠成立，會(huì)影響賣家的績(jī)效指標(biāo)中的訂單缺陷率以及完美訂單的分?jǐn)?shù)，對(duì)賣家的負(fù)面影響是顯而易見(jiàn)的。假如賣家成交的訂單本來(lái)就不多，就可更要小心了，可能會(huì)因?yàn)榇嬖谝粌蓚€(gè)A -to-Z，帳號(hào)會(huì)有被審核、凍結(jié)，甚至被關(guān)閉的風(fēng)險(xiǎn)。這里給出一份申訴范文進(jìn)行參考：
Dear Buyer,
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.
Here are the steps to withdraw your A-to-z claim in the orders section of Your Account.
To withdraw a claim for purchases made on Amazon.com
Go to Your Orders
Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request. We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名). Yours sincerely, _______(店鋪名)
Customer Service Team
